Synergy Skills Australia is committed to protecting your privacy. This policy explains how we collect, use, disclose, and protect your personal information when you visit or use our site and services. We comply with applicable privacy laws, including the Australian Privacy Principles under the Privacy Act 1988 (Cth) and principles aligned with the General Data Protection Regulation (GDPR) where applicable.

Information We Collect

We collect various types of information in connection with the services we provide through our online platform. This may include:

• Information you provide directly to us: When you register for a course, request information, engage our consulting services, or communicate with us, you may provide contact details, professional information, payment details, and other information relevant to the service.
• Information collected automatically: When you visit our site, we may automatically collect technical information about your device and your visit, such as your IP address, browser type, operating system, referral source, length of visit, and page views.
• Information from other sources: We may receive information about you from third parties, such as our business partners or affiliates, to facilitate our services.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, operating, and maintaining our services: To deliver the training courses, consulting, coaching, and other services you request.
• Communicating with you: To respond to your inquiries, send you service-related updates, course information, and promotional communications where permitted by law.
• Processing transactions: To process payments for services.
• Improving our services: To understand how our site and services are used and to develop new programs and features.
• Personalising your experience: To tailor content and offers to your interests.
• Protecting our business: To detect and prevent fraud and other illegal activities, and to ensure the security of our site and services.
• Complying with legal obligations: To meet our legal and regulatory requirements.

Lawful Basis for Processing (relevant for GDPR purposes)

We process your personal information based on several lawful bases, including:

• Your consent: Where you have given us clear consent to process your personal information for specific purposes.
• Performance of a contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests: Where processing is necessary for our legitimate interests (or those of a third party) and your fundamental rights do not override those interests. This includes improving our services, marketing, and protecting our business operations.
• Legal obligation: Where processing is necessary to comply with a legal or regulatory obligation.

Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These service providers are required to protect your information and use it only for the purposes for which it was disclosed.
• Business Partners: With business partners, where necessary to provide joint services or conduct joint marketing activities.
• Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or protect the safety of our users or the public.
• Business Transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

Data Security

We implement reasonable technical and organisational measures designed to protect your personal information from unauthorised access, use, alteration, or disclosure. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

Your Rights

Subject to applicable law, you may have certain rights regarding your personal information. These may include the right to:

• Access your personal information.
• Request correction or updating of your personal information.
• Request erasure of your personal information.
• Object to the processing of your personal information.
• Request restriction of processing your personal information.
• Request data portability.
• Withdraw your consent at any time (where processing is based on consent).
• Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the physical address provided below. We will respond to your request in accordance with applicable law.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies on our site to collect information about your browsing activities. Cookies are small data files stored on your device. We use cookies for various purposes, including to operate and improve our site, analyse usage, and personalise your experience. You can manage your cookie preferences through your browser settings.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and the revised policy will apply to information collected after the date it is posted.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us by mail at:

Synergy Skills Australia
Level 5,
123 Queen Street,
Melbourne, VIC,
3000, Australia